You should be able to find at least two or three options within driving distance.
If you’re in a big city, the number could be considerably higher — you might have dozens of listed options...
So how do you pick which one to approach? And once you do so, how can you tell if the business is going to work for your needs?
Cull the Obvious
Start by eliminating options that are obvious no-gos.
Clear out anything that’s focused primarily on female clothing — seamstresses attached to things like bridal shops or formal dress outlets. Their expertise isn’t going to be in the kind of adjustments you want.
This is also where you take online reviews into account. Don’t let one bad review put you off (or multiple bad reviews from the same, obviously disgruntled poster), but if a place has a lot of reasonable critiques from different customers, you want to take your money somewhere else.
Make Some Calls
It might sound like an extraneous step, but call your possible options and ask a few simple questions. An easy test run is to ask about a specific type of alteration — taking a shirt’s waist in, say, or shortening jacket sleeves. You can ask about the price while you’re at it.
This is testing a couple things for you. On the surface it’s actually providing useful information, of course — whether they can do the sort of alteration you need, and how much it’s likely to cost you. But you’re also checking the tailor’s communication and customer service skills. If the phone conversation is aggressive and irritable, or if the language skills are hard to understand, you should think about how much you want to deal with this business every time you need work done.
Check the Guarantees and Damage Policies
You can ask about these on the phone or in person. It may feel a little rude, but it’s an important question — you want to see, in writing, what the place’s guarantees are for customer satisfaction and for damaged work.
The former is important because some alterations just aren’t perfect the first time around. You want a place that considers the job “done” when you’re satisfied with the fit — even if that takes two or three rounds of alterations. You don’t want to be stuck paying the same flat fee each time.
The latter is unlikely to ever come up, but accidents do happen. On the off-chance that yours is the jacket or trousers that get chewed up by a sewing machine gone rogue, you want a guarantee that’ll cover your actual cost of replacement, not the “adjusted value” of the garment. It doesn’t matter if a trade handbook says your wool slacks were only worth $25 after a year of wear — you’re not going to be replacing them for $25, so you’re going to need more than that back!
Check Turnaround Times
Get an estimate on the time needed to perform the alteration. The best tailors are in constant demand, so expect their schedules to actually be fuller!
A reasonable expectation for basic, minor adjustments (hemming trousers, for example) is anywhere from 2-3 days to a week or so, two weeks at the outside if the tailor is very busy. Larger repairs or more complicated adjustments could take a month, or 2-3 months in extreme cases.
Assuming you’ve liked everything you’ve seen so far well enough to leave a job with the tailor, see how reliable and accurate the timing estimate was. If you’re getting constant delays and pushbacks, you might need to take your frustrations to a different store.
And Finally — Consider the Price
This is actually a fairly minor consideration, and it shouldn’t be your primary motivation. Good tailoring is worth paying more for, and bad tailoring is a waste of money entirely.
But it is worth doing at least a bit of comparison shopping. If a tailor is charging four or five times as much as the other options in the city, it’s worth asking yourself what he or she offers that justifies the price.
That said, a tailor who satisfies both your clothing needs and your shopping expectations is a rare treasure. If you find one, don’t let the price stop you unless it’s truly outrageous.